3 Reasons to Distrust Amazon Reviews
Thursday 03 April 2014 at 10:40 amBeing an ex-Amazonian I like to keep up with the innovation that Amazon keeps delivering. Recently the Amazon Fire TV was announced, and I decided to take a look.
When I first hit the product page I was surprised to see 56 Reviews already posted. My first thought was that people got preview devices to try out and review via the Vine Program.
Nope.
- 1/5 by Skipalong: “I agree with most everyone. Most people won’t purchase this unless HBO GO and VUDU are added to the roster. I have several digital copies on VUDU that I like to view on occasion. If these two elements are added it may be a winner.”
- 1/5 by J&J Wiley: “Any box that can’t support HBO GO is no modern streaming box. There are better options out there. Very disappointed in Amazon.”
- 1/5 by Alex theodo: “You are kidding right? Zero stars right now until you get HBO GO, then we can start talking.”
None of these people own the Amazon Fire TV or have used it. None of the 1 Star Reviews are Amazon Verified Purchases either.
And while several of the 5 Star Reviews are verified purchases, we still have bozos posting reviews:
- 5/5 by C: “My box is on order. I dumped Time Warner 4 years ago.and watch video on my laptop…rarely watching broadcast tv. This is a step forward to my mind. I do have s subscription to Acorn Tv and would love to see this on Amazon TV”
- 5/5 by Panthera: “I just ordered one! Sounds perfect! Can’t wait to get it! I have several Apple TVs but this one could outshine them all! Leave it to Amazon to get things right!”
This is getting ridiculous. I’m starting to question whether there is value in the Amazon Review System. People use it like a forum where they can freely discuss their perceived view of a product they have never used, and Amazon Customers get the shaft in not being able to know what reviews are bull and which ones are valuable. Amazon has the data to filter out reviews that are voted as not helpful, but they don’t — they just add up the numbers, leaving you to sift through the often atrocious reviews to figure things out on your own.
My Top 3 Reasons to Distrust Amazon Reviews:
- Reviewers will write reviews when they simply have an opinion about the product, even if they have never owned it.
- Reviewers will give single star reviews due to shipping or delivery problems, having nothing to do with the product.
- For new and hot products, Reviewers use Amazon Reviews as a forum as a conversation, not a review.
UPDATE: An hour later there are 68 reviews. I’m sure they are amazingly detailed and awesome.
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