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How to fix your Dropbox Two-Factor Authentication After Google Authenticator Broke It

Thursday 05 September 2013 at 3:59 pm

So you upgraded to Google Authenticator 2.0 on your iPhone or iPad and Google destroyed your Two-Factor auth settings. Well Crap.

Google Authenticator 2.0 Fail

I use Google on the web often enough that my computer was trusted, so I could reset my Two-Factor auth without any trouble.

But with Dropbox, I rarely use the web interface, and the computer I had set as “trusted” got wiped after I left AWS. So I emailed Dropbox Customer Service this morning and they got back to me just now.

Another easy way is through the Dropbox desktop application. If the application is running and linked to your account, just click on the Dropbox icon in your system tray (Windows) or menu bar (Mac) and then click Dropbox.com (or in
older versions of the application, click Launch Dropbox Website). This will take you straight to the website, where you’ll be signed in automatically and can disable or update two-step authentication from here.

Ah ha! Logged me right in and I was able to edit and re-enter my authentication information for Two-Factor Auth!

I’m still ticked off at Google for screwing this up. There are a bunch of other TOTP (Time-based One Time Password) protocol-supporting iOS Apps, such as DuoMobile but I don’t yet have a level of trust for any of them. If you do, post in the comments!

four comments

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kevinadam (Email) (URL) - 30 05 20 - 04:06

You should arrangement all records on the Authenticator once more. Google don’t have a duplicate of the codes, as that data is just produced locally on your gadget, on an “on request” premise, and consequently can’t be synchronized to the Google servers.
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